Below we detail some of the common misconceptions about computer maintenance and repair.
Misconception #1: My computer network doesn’t need regular monitoring and maintenance.
Fact: Computer networks are complex and dynamic systems that need regular updates and maintenance to stay up, running fast and problem-free. Even brand-new PC’s will slow down after a few weeks of use without proper updates and maintenance.
*Your computer support tech should recommend some type of regular, automated monitoring or maintenance of your network. Lack of system maintenance is the NUMBER ONE reason most people end up losing valuable files and incurring heavy computer repair bills.
Misconception #2: My brother-in-law/nephew/neighbor’s kid/office manager knows this computer stuff and can take care of our computers.
Fact: If the person you have working on your machine does not do computer repair-work and support for a living, there’s a good chance they won’t have the knowledge or experience to truly help you and you might end up incurring more of an expense, not to mention headaches.
Misconception #3: All computer technicians are created equal. Your best option will be the one who offers the lowest price.
Fact: You get what you pay for. A cheap price usually means a cheap job or an outsourced staff. Professional, experienced technicians are in high demand, and are worth every penny!
Misconception #4: An honest computer support company should be able to give you a quote over the phone.
Fact: Just as a Doctor can’t diagnose you over the phone, a good, honest professional technician will need to diagnose your network before they can give any quote over the phone. Some consultants will quote a cheap rate over the phone just to get their foot in your door, then they jack up their prices by taking longer to do the work, selling you add-ons and up-sells, etc. Make sure your tech company takes time to truly understand what your issues are and issues you a quote written in plain English.
4 Mistakes to Avoid When Choosing a Computer Consultant
- Choosing a computer consultant based on a single phone call. We recommend you invite them into your office and ask for a written proposal. Be clear on what your expectations are and what type of problems you want them to resolve. A competent professional should offer to do an audit of your network to diagnose your system BEFORE quoting you anything.
- Choosing a computer consultant that doesn’t have a customer service guarantee. A good consulting firm should be accountable for their services and for fixing things the RIGHT way. The fact that they will stand behind their work with a customer service guarantee shows they have confidence in themselves to make you a happy and satisfied client.
- Choosing a computer consultant without speaking to several of their current clients. Check their references! Don’t just take the sales guy’s word that they are good. As to speak to 3 or 4 clients that are similar to you in size and scope.
- Choosing a computer consultant who cannot remotely monitor, update and support your network. Remotely monitoring your network will dramatically increase security and will result in faster repairs for you. It can even help avoid problems cropping up in the first place.
That’s a Wrap! We hope these tips helped provide you with the tools you need to find a competent and trustworthy computer repair and support company.At Tech 2020 Solutions, we pride ourselves on being a one-stop resource for everything IT, and we’re confident we can offer top-notch, quality service, and more! For more information, call John Hassler at 516-876-8761 or email him at John.Hassler@Tech2020Solutions.com.
About Tech 2020 Solutions
Tech 2020 Solutions offers complete turn-key solutions for the technologies that drive your business, stores and secures your data and helps you communicate in and outside of your company.
Offering offer multiple levels of on-site and remote support, monitoring and maintenance for your data, IT, phones and peripheral equipment needs including:
general IT Support and Services, Cloud Storage and Applications, Network Security, Back Up, Mobile Solutions, VoIP Phone Systems, Unified Communications, Business Continuity, Disaster Recovery and other Scalable Technologies.
Visit www.Tech2020Solutions.com to learn more about Tech 2020 Solutions, Inc. or call 516-876-8761 or emailinfo@Tech2020solutions.com.
Power Up with John Hassler is a blog distributed by Tech 2020 Solutions, Inc. and written by John Hassler, President and Founder of the company. To reach John, contact him at 516.876.8761 or via email at news@Tech2020Solutions.com. Connect on Linked In and Facebook.